سياسة الاسترجاع

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at safoorastore01@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at safoorastore01@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at safoorastore01@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at safoorastore01@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at safoorastore01@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at safoorastore01@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at safoorastore01@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at safoorastore01@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at safoorastore01@gmail.com.

1. فترة الإرجاع

يمكنك طلب إرجاع أو استبدال المنتج خلال 7 أيام من استلام طلبك، وذلك وفقاً لأنظمة التجارة الإلكترونية في المملكة العربية السعودية.

2. شروط الأهلية للإرجاع

لكي يكون المنتج مؤهلاً للإرجاع، يجب أن يستوفي الشروط التالية:

يجب أن يكون المنتج غير مستخدم وغير مغسول، وفي نفس الحالة التي استلمته بها.

يجب أن يكون في عبوته الأصلية مع بقاء جميع الملصقات والأختمة والمرفقات سليمة.

يجب تقديم إيصال صالح أو إثبات للشراء.

المنتجات غير القابلة للإرجاع:

السلع القابلة للتلف (مثل الأطعمة والزهور).

منتجات العناية الشخصية أو النظافة أو التجميل (في حال فتحها أو إزالة أختمتها).

المنتجات المصممة خصيصاً أو المعدلة حسب الطلب.

المنتجات المحددة كـ "بيع نهائي" (Final Sale) أو "تصفية" (Clearance).

3. شحن الإرجاع والرسوم

المنتجات المعيبة أو التالفة أو غير الصحيحة: إذا استلمت منتجاً تالفاً أو معيباً أو غير صحيح، ستتحمل "سوقيات" (Souqiyat) كافة تكاليف شحن الإرجاع.

تغيير الرأي: في حال إرجاع المنتج بسبب تغيير الرأي، يتحمل العميل رسوم التوصيل/الشحن الخاصة بالإرجاع (عادةً ما تتراوح بين 20 و30 ريالاً سعودياً حسب الموقع).

4. عملية استرداد المبلغ

بمجرد استلام المنتج المرتجع وفحصه في مستودعنا:

سنرسل إليك إشعاراً عبر البريد الإلكتروني أو الرسائل النصية القصيرة بخصوص الموافقة على طلب استرداد المبلغ أو رفضه.

في حال الموافقة، ستتم معالجة استرداد المبلغ على النحو التالي:

المدفوعات ببطاقات الائتمان/الخصم المباشر (مدى، فيزا، ماستركارد): ستتم إعادة المبلغ إلى وسيلة الدفع الأصلية خلال 7 إلى 14 يوم عمل (حسب سياسة البنك الخاص بك).

الدفع عند الاستلام (COD) / تابي (Tabby) / تمارا (Tamara): يمكن إصدار المبلغ المسترد كرصيد في المتجر أو تحويله إلى حسابك البنكي المحلي في السعودية عبر رقم الآيبان (IBAN) (مدة المعالجة: 3 إلى 7 أيام عمل).

ملاحظة: رسوم الشحن الأولية غير قابلة للاسترداد ما لم يكن الإرجاع ناتجاً عن خطأ من جانبنا.

5. الاستبدال

نقوم باستبدال المنتجات فقط في حال كانت معيبة أو تالفة أو تم إرسالها بمقاس أو لون خاطئ. إذا كنت بحاجة إلى استبدال منتج بآخر مماثل، يرجى التواصل مع فريق الدعم لدينا. 6. كيفية بدء عملية الإرجاع

لبدء عملية الإرجاع، يرجى التواصل معنا وتزويدنا برقم الطلب وسبب الإرجاع:

البريد الإلكتروني: safoorastore01@gmail.com

واتساب / هاتف: 923365268206+